PC Not Able to Reset: 8 Ways to Fix This Problem

By Dominic Chooper on March 16, 2023

You may want to or have to reset your PC sometimes for some reasons, but sometimes, even if you try your best, it may not reset. It may show error messages in different forms such as “There was a problem resetting your PC. No changes were made” and others.

However, this is a common issue with common reasons, and fortunately, it has some common and easy fixes.

Here are some easy solutions to try out when you see such a message and restore your computer system back to normal.


Why is Your PC Not Letting You Reset?

One of the most common reasons for a user not being able to reset a PC is the existence of corrupt system files, and especially when the key files are deleted or damaged.

Whether you are using Windows 7, 8, 10, or 11, you may encounter this error, and there are also a few other smaller reasons that may prevent the computer system from performing this specific operation. These are:

In addition to the above, there may be several other hardware and software problems within your computer system.

You can also know these internal reasons that may be resulting in such an issue by using specific commands such as dir c:\ /a:sh using the Command Prompt.

This will enable you to see the $SysReset folder on the root directory of the C: drive and open the file C:\$SysReset\Logs\Setupact.log to find the specific reason.

Now, once you know the specific reason for your PC being unable to reset, you can try one or a couple of the solutions mentioned in the next part of this article.

How to Fix a PC Not Able to Reset?

Fix PC Not Able to Reset

Since the most common reason for a PC not being able to be reset is corrupted files, one of the most common fixes for it is to run an SFC scan.

This will repair the files. Sometimes, clearing the Basic Input Output System or BIOS data and resetting it may also help resolve the problem.

In addition to that, some other common and easy fixes to the issue, depending on the cause, are:

All of these fixes are applicable to all Windows operating system versions.

No matter what, ensuring that you have a proper backup of all your important files is mandatory before you go ahead with any of the solutions mentioned below.

This is because such issues usually occur unexpectedly without giving any prior signals.

Now, read on for the complete list of solutions to a ‘problem in resetting your PC’ error.

Method 1: Using Different Commands

There may be issues with the hardware and software of the system that may be preventing the PC from performing a reset operation.

Therefore, in such situations, probably the best and smartest move is to use the built-in Command Prompt and enter different commands. This may help resolving the issue and also in knowing the specific reasons for the issue.


open Command Prompt

This will examine the system and report whether or not there are any integrity violations.

dism /online /cleanup-image /restorehealth

Restart your PC and try resetting it again. This may solve the issue.

If you still encounter the PC not being able to rest error, you may need to enter a few other commands on the command prompt. However, the entire approach this time will be different, as follows:

Go to the Start menu and Restart the PC

go to Troubleshoot

Select Advanced options

Choose the Command Prompt option

Now, type in the following commands:

All of these above commands should be entered one at a time, pressing the Enter key after each.

Once the system has done running the necessary checks, go back to the Troubleshoot window and:

Select Reset this PC option

Keep my Files

Cloud download

When the system is ready, follow the on-screen instructions to get the issue resolved.

Now, if that does not work, go to the command prompt by typing cmd in the Search box.

reacgentc /disable in the Command Prompt

Method 2: System Restore

If you still have issues, then there may be some issues with your computer system itself, and it therefore, should be restored. This is a good option for those PCs that come with the System Restore feature enabled.


select the System Restore option

Restore system files and settings

You can also restore the system in a different way.


System Properties window

Choose a different restore point

Choose the state you want your system to restore

Method 3: System Image Recovery

If running a system restore function is not possible on your PC, you can use the system image recovery option to resolve the issue with resetting your computer.


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System Image Recovery

However, you will need to have a system image backup on your system. Otherwise, you will get an error message like this on top of the window:

system image backup

Method 4: Using RegBack

The files in the RegBack folder can also help in resolving the issue. For that, you will need to copy all the files in this folder to another location.


Using RegBack

On the next prompt, type in the command dir once again and press Enter to see the files with their values.

type in the command dir

type in MD Backup

Finally, enter the following commands and press Enter every time:

The issue with resetting the PC will be resolved.

If it does not, then restart your PC and open the Command Prompt from the Advanced options in Troubleshoot as before.

This will take some time. Once it is done, type in exit.

wmic logicaldisk get deviceid, volumename, description

Now, click on Continue and now reset your PC.

click on Continue and now reset your PC

Method 5: Using Installation Media

There may be issues with Windows in the first place that may be creating the problem. Using the Windows media tool for it will fix the issue and will prove to be reasonable.

However, make sure that you have this tool downloaded on a USB drive and follow these steps, and it should be the same as your Windows edition.


Windows version and architecture

Type in explorer

Open the Sources folder

Look for Install.esd

This will show the number of editions existing in the specific system image.

dism /get-wiminfo / wimfile: E: \sources\instal.esd

dism /image: d: \ /cleanup-image /restorehealth /source:esd:E: \sources\install.esd:2 /scratchdir:d:\scratch /limitaccess

This will take some time, and when it is finished, type exit, click on Continue to reset your PC.

Method 6: Refreshing Windows Using Windows Defender

The Windows Defender tool is very useful to remove viruses and malware and refresh Windows. Therefore, using this tool may resolve the PC not resetting issue.

However, make sure that you have taken a proper backup of your personal files because these may get deleted in the process.


Click on Update & Security

select Windows Security

Open Windows Security

Device performance & health

Go to the Fresh start section

This will refresh Windows. Once your system is refreshed, try resetting your system once again.

Steps to Fix a PC Not Able to Reset from BIOS

Sometimes, you may not be able to rest your PC from the BIOS. This may happen if the settings in the BIOS do not allow performing such an operation. Here are a couple of BIOS-specific fixes.

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Method 7: Resetting the BIOS

When the BIOS setting does not allow resetting your PC, changing the settings of the BIOS in the first place is therefore essential. This is because the default BIOS settings are often sufficient to make a computer system run effectively.

This is a multi-way process which involves clearing the BIOS data first and then resetting it. Since the steps to reset the BIOS may be different from one make and model of a computer system to another, one of these processes would be able to do the job.


To clear the BIOS data on your PC, you can try any of the following methods:

Look for the key for Setup Defaults

Exit Saving Changes

Now launch the BIOS configuration again to check whether or not the values have been changed. This should resolve the issue.

Method 8: Clearing CMOS

Another way to clear BIOS data is by clearing the CMOS using a jumper on the motherboard.


unplug the power cord

Look at the I/O shield at the back

Remove the motherboard

CMOS clear button on the side

Look for the jumper on the motherboard

Jump the pins by using a magnetic screwdriver

If you remove the Complementary Metal Oxide Semiconductor or CMOS battery, and replace it back after some time, it will also do the job.

Look for the silver-colored round battery on the motherboard

Now, to resolve the issue, go to the BIOS and change the settings to its default, factory settings, or fallback values.


So, that is all about the different solutions to a Windows reset failed error.

Now that you know both the reasons for this issue and its proven fixes, you can choose one or a couple of them according to the situation and the cause.

You will find that restoring your PC back to normal is not as difficult as you thought.